Privacy Policy

personalisedsong.ae ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL").

Information We Collect

  • Order details: name(s), relationship details, personal story/message, occasion, language and voice preference used to create your personalized song.
  • Contact information: email address (used for order confirmation and song delivery).
  • Payment information: processed securely through our third-party payment gateway/Shopify Payments. We do not store your card details on our servers.
  • Technical data: IP address, browser type, and site usage data collected automatically via cookies for site functionality and analytics.

How We Use Your Information

  • To create and deliver your personalized song via email.
  • To communicate with you regarding your order (confirmations, delivery, support).
  • To improve our products, services, and marketing (with your consent where required).
  • To comply with legal and regulatory obligations in the UAE.

Sharing of Information

We do not sell your personal data. We may share limited information with:

  • Trusted third-party service providers (payment processors, AI song-generation tools, email delivery services) strictly to fulfil your order.
  • Government or regulatory authorities where required by UAE law.

Data Retention

We retain your order and personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by UAE law.

Your Rights

Under the PDPL, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, email support@personalisedsong.ae.

Data Security

We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Cookies

Our website uses cookies to enhance browsing experience and for analytics. You can disable cookies through your browser settings.

Contact

For privacy-related questions, contact support@personalisedsong.ae.